"Leaders who refuse to listen, will soon find themselves surrounded by those who have nothing important to say."

" He who has ears, let him hear." Did the people around Jesus listen to what was being said? They heard what they wanted to hear. They didn't hear "between the lines." How can I be a great listener?

First, make sure the conversation isn't having to compete with things which are distracting. Turn the cell phone off. Close the door. Turn off the TV or radio. Set aside my agenda. Good listeners hear what's being said. Great listeners show the other person we are getting what is being said by giving them our undivided attention. Body language speaks louder that words.

Second, repeat (in summary) what was said. Allow the other person to hear what you believe they said and ask for confirmation. Acknowledge any corrections that were made.

Third, ask if there is anything else that needs to be said. Often the first thing that is said, may not be the most important thing. Or the talker may have forgotten something they intended to say. Be very slow to close out an appointment until everything has been said.

Finally, thank the other person for their investment of time. Then act on what was shared. That doesn't always mean we have to fix something. Listening is part of the process of communication. Sometimes listening is the most important part of decision making, problem solving or relationship building.

Purpose to be a great listener, then act like one. Good listeners attract good leaders.